Energy Matters Customer Reviews

“Everything went well. The installers were efficient and polite, and after sales service has been attentive and effective.”

“My Energy Matters experience has been one that I could not rate highly enough. Everyone from the first phone call to the last has been a pleasure to deal with. All requests were dealt with promptly and without question. The pricing was competitive from the start. Installation was organised in a very timely manner and completed with very little fuss.”

“I have always been very impressed that you regularly follow up on the cases I have raised and follow them through to completion. I actually don’t think I have experienced such proactive customer support before and you should be commended for this.

I have had a lot of friends and family ask me where we got our solar installation and I am always happy to recommend Energy Matters. This is in no small part due to your customer support since the installation of the system.”

“Our 2.8 kW system has generated a total of 24.668 megawatt-hours since installation without flaw.”

Gavin Webber, author of Greening Of Gavin. http://www.greeningofgavin.com

“Hi Rob, Thank you so much for all your work getting our solar set up. It has been a pleasure having you on board as it will always be our intent to highly recommend you to anybody looking to go solar, looking for integrity and honesty in a tradesman.”

“Going solar with Energy Matters has been a great experience. The sales staff and local installers were very professional. We have produced 59% of our power on average over the last 30 days and have only had 3 or 4 days of full sun. I can’t wait to see the results when the clouds move on. Our daily bill has reduced from $10.40 to $4.14 on the standard feed in of $0.08 with a 5Kw system.”

“Everyone right through to the installation team were professional. I was very impressed with the care taken by the installers to do the job right and finished cleanly.

Ive had experience with two other solar companies in the past, and one previous install, so I feel I can say you guys are the best that I know of.”

“Just a quick one to express our appreciation to you all at Energy Matters for the great job done installing our 5KW system.

I can write lots of things but I believe that stating the following says it all:

Our expectations of your service and the actual installation were largely exceeded – in every respect.

Please pass on to the installers, Adrian and Paul, our sincere thanks for not only doing a great job but also the way they did it – professionally, efficiently in a very friendly manner – they are a real asset to your organization.”

“Thank you and the team we have been in touch with at Energy Matters including Emma & Jess.

We have appreciated your help, interest and professional approach – especially when several different designs were required!

Adrian and Tom, who installed the system, were also a pleasure to work with – neat, clean finish including care of garden and areas where they worked.

This is the second time we have worked with the company and we highly recommend EM…What an exceptional company to work with!”

“Huy, many thanks for the professional attitude from yourself and your company to my problem which was the responsibility of another Solar Panel company’s mistake, the speed with which you have rectified the problem and the “arrival on time” of David Kincaid was much appreciated. It is refreshing to deal with your company in the solar field, as an exception to the norm of those taking the consumers’ money and ignoring any responsibility.”

“We shopped around and found some questionable retailers who were misrepresenting the origin of their panels. We then saw the Energy Matters website. Enquiries resulted in an on site inspection to ensure the 5 Kw system would fit.

We agreed to accept the quote but upgraded the inverter to the SMA German product. Installation was authorized by Power Networks and the installation was done within 2 weeks in May 2013.

Being an electrician myself, the materials were top quality as was the workmanship of the 2 installers. Energy Matters handled all paperwork required for Gov rebate scheme and arranged for the import export meter to be installed.

We sat back and did nothing other than sign up for a retailer to supply and buy back electrical energy. Our power bill should have been $500.00 but the bill was actually $75.00. due to being winter with reverse cycle air con running and dark winter days.

We are extremely happy and have recommended Energy Matters to friends who have also Installed the same system.”

“I just want to say I was very impressed with the professionalism of the installation team of our solar system. Tyler and his other team member whose name unfortunately I have forgotten were very helpful in explaining exactly what they were doing and why.

The job was finished off very nicely. Even my brother, who is an electrical engineer was impressed with their quality of wiring etc.”